Terms and Conditions

Booking and Payment

A deposit of 25% of the total rental amount and a completed booking form is required to secure your booking with Sainte Foy Chalet Solutions . The final balance is due 12 weeks prior to the first day of your holiday. If your booking is made within 12 weeks of the start of your holiday the full amount is payable immediately. No contract shall exist between Sainte Foy Chalet Solutions and the guest until the payment and booking form have been completed and received.

The booking must be made by an adult 18 years or over. That adult is responsible for all aspects of the booking, completing the booking form, making the deposit and balance payments, communicating any changes to the booking and ensuring the proper conduct of all guests in the party.

Cancellation & Changes

Cancellation by the guest

All cancellations must be made in writing to Sainte Foy Chalet Solutions.
If this cancellation is received 12 weeks or more prior to the first day of your holiday you will forfeit your deposit. Within 12 weeks of the first day of your holiday the following forfeits will apply:

  • Less than 12 weeks but more than 9 weeks prior to your holiday – Forfeit 60% of the total cost
  • Less than 9 weeks but more than 6 weeks prior to your holiday – Forfeit 80% of the total cost
  • Less than 6 weeks prior to your holiday – Forfeit 100% of the total cost
Cancellation by Sainte Foy Chalet Solutions

In the very unlikely event of Sainte Foy Chalet Solutions having to cancel/change your holiday you will be notified as soon as possible and given a full refund. We will endeavour to offer you an alternative but we reserve the right to cancel your holiday.

Cancellation due to Covid-19 during the 2020/2021 season

If one or more of the following criteria are met then we will issue a full refund less a 5% admin fee.

  • The Foreign Office of a country in which the guests are domiciled ban travel due to Covid-19.
  • France not allowing tourists into France due to Covid-19 restrictions.
  • Sainte Foy ski resort shutting down due to Covid-19 * However please note quarantine restrictions will not be covered by this cancellation clause.
  • If you are unable to travel because you or a member of your party has contracted or is suspected of having contracted Covid-19 you can not benefit from this cancellation clause.

Damage Deposit

A refundable damage deposit is require on arrival at the accommodation. This deposit is taken by credit card. The damage deposit is refundable a week after your departure date when Sainte Foy Chalet Solutions staff have been able to view the property and confirm that no damage has occurred. If there is any damage to the property that exceeds the amount of the damage deposit the excess amount will be invoiced to the guest.

Guest Behaviour

Guests in our properties are expected to behave in an orderly and acceptable manner. Should the guest behaviour cause damage to the property or seriously impair the enjoyment of other guests, Sainte Foy Chalet Solutions reserves the right to refuse to further accommodate the guests and contractual obligations will be terminated and the guest will have no right to a refund on the cost of the accommodation or any expenses incurred as a result of the termination.

Vehicle, personal, possessions and luggage

Sainte Foy Chalet Solutions cannot be held responsible for any theft or loss of personal possessions from our properties. All properties are locked with a key which is kept in a key safe outside the main door to the property.

Smoking Policy

In accordance with French law Sainte Foy Chalet Solutions operate a non smoking policy in all our properties.

Check in and Check out times

On your day of arrival you will be met by a member of Sainte Foy Chalet Solutions and shown into the property. The property will be available from 16:00. On the day of departure the property must be vacated by 10am. If arranged prior to your arrival we will be able to store your luggage if you arrive early or depart later than these times.


Everyone booking with Sainte Foy Chalet Solutions must be insured and adequately covered for winter sports and activities. Sainte Foy Chalet Solutions is unable to accept responsibility for any costs that you or anyone in your party may incur as a result of failing to take out appropriate insurance. Please ask us for details.